We’ve been seeing rumors flying around about the notion that players who report issues are banned. We want to assure you this is without a doubt NOT true. Players are absolutely encouraged to report issues, especially through a Customer Support ticket so we can better track it. Reported issues are critical in helping us find and fix the things you are seeing, whether that’s a minor bug to a problematic exploit. We are so grateful to those that take the time to point these out and let us know about them. We would NEVER ban a player for reporting issues or exploits.

There have been cases where players have used third-party software to take advantage of an exploit usually in excess of hundreds of times. In cases where this has happened, this is a violation of our Terms of Service and in those cases the accounts are actioned. If you find an exploit, you should absolutely report it to us but do not continue use of it.

We are actively issuing suspensions and bans to players confirmed to be hacking and cheating in Nuclear Winter while we work on a fix to address some of the most common exploits and cheats. Please continue to send us any information regarding players you suspect of hacking so that we may investigate these accounts. Providing videos and usernames is extremely helpful!

We can’t stress enough how much we appreciate receiving reports so that we can investigate and fix issues you’re letting us know about. Thank you.